Talk to a person
Sizing, fibres, thickness, how a print reads in a real kitchen, which mat suits a floor: ours, gladly, and in detail. Anything attached to an order — where the parcel is, when it arrives, a refund, a cancellation, a wrong item — belongs to Amazon, because that is where you paid and that is who dispatched it. We have no view of your order and no way to act on it, so a message about one only costs you a day.
For sizing, the two measurements of the floor you want covered are worth more than a description of the room. For a colour question, the floor and the cabinet colour, in that order. For a manufacturing fault, one photograph in daylight settles it — raise it with Amazon for the refund, and send us the picture so the brand end hears about it too.
Monday morning is the slow window — the weekend queue clears by early afternoon. Anything sent Friday after five is answered Monday. We do not run a chat widget, because a real answer about mat thickness takes longer to write than a chat window pretends.
Same address, with “Press” or “Wholesale” in the subject line. Wholesale enquiries need your business name and rough volumes to be worth answering properly.